Frequently Asked Questions

Available shipping destinations and delivery options are shown at checkout. Availability may vary by product and destination.

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Processing and delivery estimates are shown at checkout and may vary by destination, carrier and product availability. Please refer to your order and shipment updates for the latest information.

When tracking is available, shipment details will be sent using the contact information provided at checkout. If you need help finding an update, contact us with your order number.

Please contact us as soon as possible with your order number and the change you’d like to request. Once fulfillment has started, changes or cancellations may no longer be possible.

Review our Refund Policy for eligibility, conditions and exclusions. To request a return, contact us with your order number, the item and the reason for your request. We’ll provide the applicable instructions if the item is eligible.

Please contact us promptly with your order details and clear photos of the item and packaging so we can review the issue. You can select “Return, refund or damaged item” on our contact form.

If photos are needed, our team can request them by email after your inquiry.

We curate home and lifestyle pieces that bring warmth, texture and everyday function to your space. Discover the idea behind the collection in Our Story.

Some items may be restocked. Availability can change, so check the product page for the current status. If you have a particular piece in mind, get in touch and we’ll help you explore your options.

Follow the care guidance on the product page or packaging. Different materials need different cleaning and maintenance methods. If you’re unsure, share the item name with our team before choosing a cleaning method.

Use our contact form for order support, product questions or business inquiries. If your question relates to an order, include your order number and the email used at checkout.