We want you to feel confident when shopping with Avenria Living.
Before requesting a return
Please review the product condition, original packaging, and any product-specific return restrictions. Certain personalized, hygiene-sensitive, final-sale, perishable, or otherwise non-returnable items may be excluded where permitted by law.
30-day returns
You can request a return for an eligible item within 30 days of delivery.
Starting a return
Contact support@avenrialiving.com within 30 days of delivery with your order number, the item you wish to return, and the reason for your request. We will provide return instructions if the item is eligible. Please contact us before sending an item back.
Return shipping
Avenria Living pays the return shipping costs for eligible returns. Follow the return shipping instructions provided by our customer care team.
Condition of returned items
Eligible items should generally be unused, in resalable condition, and returned with original packaging and included accessories unless the item is faulty or consumer law provides otherwise.
Damaged or incorrect items
If an item arrives damaged, defective, or incorrect, contact us promptly with photos and order details so the issue can be reviewed.
Refund timing
Approved refunds are issued to the original payment method where possible. Processing times after approval depend on your bank or payment provider.
For the controlling terms, please refer to our Refund Policy.